Floor Manager Job Description

The Sandler Center for the Performing Arts is seeking a part-time Floor Manager to oversee volunteer ushers and to support House Managers in front of house theatre operations.

KEY RESPONSIBILITIES

• Supervise volunteer ushers in an assigned floor or area of the theatre
• Assist in directing lobby traffic and seating patrons
• Address patron and usher issues, and escalate to supervisors as appropriate
• Ensure the safety of patrons and assist special needs patrons
• Support the House Manager in all other activities to provide a positive customer experience and ensure patron safety

SALARY AND HOURS

• Part-time Hours -- vary based on Sandler Center event schedule
• Evenings and weekends required
• Wage: $8-$10, commensurate upon experience

SKILLS AND QUALIFICATIONS

• Demonstrated knowledge of front of house theatre or venue operations
• Demonstrated excellence in customer service and communication skills
• Experience in volunteer or usher management a plus
• Willingness to work flexible and varied hours
• Ability to work well under pressure

To apply, please email resume and cover letter with the subject FLOOR MANAGER to aburgess@sandlercenter.org. No phone calls please.