Know Before You Go
Take a look here for some of the most commonly asked questions about our venue. Still, need help? Call our front desk at (757) 385-2555.
How do I purchase tickets for Sandler Center events?
Tickets for events at Sandler Center may be purchased at the following authorized points of purchase:
- Online via Ticketmaster.com
- In-person at the Sandler Center Box Office located at 201 Market Street, Virginia Beach, Virginia 23462. The Box Office is open Monday - Friday from 10am to 6pm and Saturdays from 10am to 2pm.
For questions regarding ticketing, please call (757) 385-2787.
Please be advised that the Sandler Center cannot guarantee the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by the Sandler Center.
Tickets cannot be refunded, canceled, or exchanged. If the event cancels or postpones, call the Box Office at (757) 385-2787 for refund information.
Should you opt to purchase tickets from a source other than those listed above, please keep in mind the following:
- Admission is not guaranteed if tickets are invalid.
- The Sandler Center cannot contact you with information regarding time changes, show cancellations, or other pertinent information.
- Tickets are good only for the event for which they are purchased and only for the seat for which they are issued. Tickets are not transferable. Tickets are limited licenses that may be revoked at the sole discretion of the Sandler Center.
How do I contact you?
What are your policies regarding COVID-19?
We will continue to closely monitor the situation so that we can quickly make adjustments should the CDC or local authorities recommend different or amended precautionary measures.
We have taken enhanced health and safety measures to protect our venue guests. However, there is an inherent risk of exposure to COVID-19 in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. By entering the venue, you voluntarily assume all risks related to exposure to COVID-19, and Venue disclaims any and all liability related thereto. In accordance with the guidance and recommendations set forth by the CDC and local health officials, we respectfully request that the following guests not attend events:
- Guests who are feeling sick or experiencing cold or flu-like symptoms (including fever, cough, and shortness of breath);
- Guests who have been diagnosed with, or believe to have contracted, COVID-19, unless you have had no fever for 72 hours (without the use of medicine) and 10 days have passed since symptoms first appeared;
- Guests who have been in contact with an individual diagnosed with COVID-19 within the past 14 days; and
- Guests who have traveled internationally in the past 14 days.
Is a mask/face covering required in the Sandler Center?
The Sandler Center continues to follow guidance from the City of Virginia Beach about COVID-19 to provide for the safety of our citizens and employees. For the most current Virginia mask recommendations, please visit the Virginia Department of Health. Mask requirements may be subject to change.
How do I find out if my event has been cancelled or postponed?
Are animals allowed in the building?
Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.
Is alcohol allowed in the building?
Guests are not permitted to bring alcohol into the facility, nor are they permitted to leave with it. Alcohol may be served at select events. Virginia State laws prohibit the consumption of any alcoholic beverage by any persons under the age of 21. We reserve the right to refuse service to anyone without proper identification.
What time do doors open?
Doors open one hour prior to the event unless otherwise stated.
What is available at concessions?
Snacks, soft drinks, water, coffee, hot tea, cocoa, wine, beer, and champagne are available to purchase if the concession stands are open for an event. Menu subject to change. Food and drinks without lids are not allowed in the main performance halls. In efforts to keep the Sandler Center clean, spill-free, and for waste reduction, we will be selling souvenir cups. Cups must be purchased for alcoholic beverages that will be taken into the house. Buy the cup once and bring it back to other Sandler Center events!
What is your address?
We are located in Town Center Virginia Beach. Our address is 201 Market Street, Virginia Beach, Virginia 23462.
Where can I park?
Visit our Directions & Parking page for a full list of parking lots available for use during Sandler Center events. With more than 3,000 free parking spaces, Sandler Center guests can park within close proximity to the venue. ADA parking is available in each parking lot. Patrons can be dropped off on Commerce Street.
Are cameras allowed during events?
The use of still cameras/flash photography and recording devices are prohibited at most Sandler Center events. If a patron brings a camera or recording device into the center, the patron will be asked to return that item to his/her vehicle or check it with guest services. Cameras are allowed into certain events; however, you should call the Sandler Center at (757) 385-2555 to determine if your event does allow cameras.
Are children required to have a valid ticket?
Children over the age of 2 are required to purchase a ticket. Children under two that will use a seat are also required to purchase a ticket.
What should I wear to the Sandler Center?
We have no dress code at the Sandler Center! Come as you are, but shoes and shirts are required at all events.
Are there ATMS available at the Sandler Center?
We do not have an ATM at the Sandler Center. There is an ATM located in the Westin across the street.
Do you take donation requests?
Please submit all donation requests to email@example.com.
Are you hiring?
The Sandler Center welcomes your interest in working with us. Please come into the main office Monday-Friday from 10am-4pm to fill out an application.
Does the building have elevators?
Two elevators are located on the north end of the building (closest to Bank Street) behind the Box Office.
Where is first aid located?
The First Aid office is located at Guest Services next to the elevators. If medical assistance is required, please notify the nearest Sandler Center representative.
Do you sell group tickets?
Only specific shows and events have group discounts. Anyone interested in purchasing group tickets for an event should contact the ticket office at (757) 385-2541.
Is there a lost and found?
Any items that have been lost or found should be reported to Guest Services in the main lobby or the administration office. Please call (757) 385-2555 to recover lost items.
Am I allowed to re-enter the building?
Guests may not leave the center and then re-enter.
What is not allowed in the building?
The following is a list of the Sandler Center restrictions:
- Alcoholic beverages or illegal drugs
- Glass bottles or aluminum cans
- Ice chests (coolers) or thermos containers
- Cameras or recording devices (allowed only at specific events)
- Professional cameras/detachable lenses
- Sticks or clubs
- Fireworks, firearms, or other weapons
- Bullhorns or noise makers
- Confetti or balloons
- Animals (except certified service dogs for the disabled)
- Beachballs and other inflatables
- Outside food or beverages
- Skateboards or rollerblades
- Water bottles or mugs
- Laser pointers
Is there smoking allowed at the Sandler Center?
The Sandler Center is a non-smoking facility, except in designated smoking areas. All seating areas are classified as non-smoking. The designated smoking area is located outside the main lobby.
Can I bring a stroller in?
Strollers are not permitted in the seating sections of the center. We offer a stroller check service at Guest Services located in the main lobby. The Sandler Center is not responsible for any lost, stolen or damaged strollers.
How do I have my event at the Sandler Center?
Patrons interested in hosting their event at the Sandler Center should fill out the form on the Host An Event page. In addition to the main performance hall, rooms are available to rent for meetings and banquets.
Where can I stay/eat before attending a show at the Sandler Center?
There are multiple restaurants, bars, and hotels within walking distance of the Sandler Center. Visit towncentervb.com for more information.
Is accessible seating available?
What hearing support systems do you have?
We have a new, state-of-the-art Hearing Loop Listening Assistance System. A Hearing Loop is the only system that sends the voices of the performers and instruments from the microphones on stage directly into the hearing aid, cochlear implant, or headphones of an audience member.
The Hearing Loop works by sending out a magnetic, wireless signal that is picked up by a hearing aid when it is set to the “T” or telecoil setting. A patron can tune into the Hearing Loop by flipping the switch on their hearing aid to the t-coil program. If a patron does not have a hearing aid or their hearing aid does not have a T-coil, the Sandler Center has a limited number of headphone units available on a first-come, first-served basis that also tunes into the Hearing Loop. Patrons with a legal ID can borrow a headset from Coat Check during the performance.
Patrons who are unsure about their hearing aid’s T-coil settings should check with their audiologist or hearing care provider. Most hearing aids have the T-coil function, but it may need to be activated by an audiologist. For more information on hearing loops, visit HearingTechnologies.net or HearingLoop.org.