Ticket Info

To purchase tickets, visit YnotTix.com delivered by Ynot Italian, visit the Box Office at 201 Market Street, Virginia Beach, VA, or call (757) 385-2787. 

For your convenience, there are several different options for purchasing tickets for Sandler Center events.

  • Sandler Center Box Office
  • YnotTix.com (the official ticketing partner of the Sandler Center)
  • Charge By Phone: (757) 385-2787

Accepted Methods Of Payment

Cash, MasterCard, Visa, American Express, and Discover are all accepted methods of payment at the Sandler Center Box Office. No Checks are accepted.

Additional Fees

All seats are subject to a facility fee. These are sometimes not included in advertised prices (this is done at promoter discretion). Tickets purchased online or charge-by-phone are subject to additional service charges. Sales done at the box office windows do not have additional service charges.

Box Office Info 

201 Market Street Virginia Beach, VA 23462. Located inside the front atrium. 

Box Office Hours

  • Monday - Friday: 10am - 6pm
  • Saturday: 10am - 2pm
  • Sunday: Closed (unless this is an event day)
  • 1 hour prior to doors opening, unless otherwise stated. Subject to change. 

Will Call Information

Tickets purchased online and over the phone for pick up at the Will Call will be available 2-3 hours prior to show time at the Sandler Center Box Office. 

  • A confirmation number, picture ID, and the credit card used to purchase the tickets are required to pick up tickets.
  • Patrons may also leave tickets at the will-call window; however, the Sandler Center cannot and will not accept responsibility for unclaimed tickets.
  • Tickets will be released only to the person whose name appears on the ticket envelope. If you need to designate another person to pick up the tickets, please call (757) 385-2787 and have them add the authorized person to the account.

Print At Home Information

First, check your junk box or spam folder. It's possible that the email was sent there by your email provider. If the email is not in there, please follow the steps below.

  1. Go to YnotTix.com to the Sandler Center ticketing page.
  2. Click "Sign In."
  3. When you get to the "Sign In" page, type in your e-mail/account number and password under the "Returning Online Customer" category.
  4. Once you have successfully signed in, you will be able to resend your print at home tickets.

Cancelled/Postponed Events

In the event a performance is cancelled or rescheduled, the information will be immediately available on the Sandler Center website and contacted via the email connected to your ticketing account. If an event is cancelled, refunds will automatically be given to phone and online orders. Customers, who purchased at the box office, need to return their tickets to the box office for a refund. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. 

Refunds

We have a strict no refund policy.

Lost Ticket

If the tickets were purchased at the Sandler Center Box Office:

  • Cash payment: There are no instances when a replacement voucher will be issued if a patron has lost their tickets who have paid cash.
  • Credit Card Payment: Come into the Sandler Center Box Office. The following information will be required: the customer's name, date of purchase, and credit card used. Once the original order has been found, a replacement ticket voucher will be printed and the original tickets will be voided.

If the tickets were purchased through online ticketing or by phone:

  • Please wait until 48 hours prior to the start of the event, to allow time for the tickets to arrive in the mail. If they still have not arrived by then, please contact the Sandler Center Box Office (757) 385-2787 to report your tickets lost or not received. They will give you further instructions once you place a report with them.

Any replacement tickets will only be allowed to be picked up on the event day, 2 hours prior to the start of the show. This is to ensure the safety of your tickets; because once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and credit card used to purchase the tickets.

Stolen Tickets

A police report will be required by Sandler Center Management. Stolen ticket passes will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass will have the location of the original ticket(s) printed on it.